Lmproving internal consulting   skills


HR managers who pass certification exams in human resource management are knowledgeable in all of the following aspects except __________.

Question options:


strategic management


information technology


employee and labor relations


occupational health and safety


Question 2

5 / 5 points


No manager wants to __________.

Question options:


have his or her employees not   performing at peak capacity


hire the wrong person for the job


find employees not doing their   best


all of the above


Question 3

5 / 5 points


A(n) __________ examines current organizational practices for potential action violations.

Question options:


EEO representative


training specialist


job analyst


compensation manager


Question 4

5 / 5 points


A __________ is a system that enables employees to manage their own benefits and update their personal information.

Question options:


company portal


cybernetic portal


formulation system


software-based system


Question 5

5 / 5 points


Strategic human resource management refers to __________.

Question options:


formulating and executing human   resource policies and practices that produce the employee competencies and   behaviors the company needs to its achieve strategic aims


planning the balance of internal   strengths and weaknesses with external opportunities and threats to maintain   competitive advantage


emphasizing the knowledge,   education, training, skills, and expertise of a firm’s workers


extending a firm’s sales,   ownership, and manufacturing to new markets


Question 6

5 / 5 points


The __________ HR group focuses on being HR business partners to specific departments.

Question options:






centers of expertise




Question 7

5 / 5 points


Which term refers to letting vendors abroad provide services for a firm?

Question options:


external work systems


application service providers




data warehousing


Question 8

5 / 5 points


Which of the following is an issue that HR managers have to deal with today?

Question options:


managing ethics


managing employee engagement


adding value


all of the above


Question 9

5 / 5 points


Of the 10 most serious ethical issues, how many were HR related?

Question options:










Question 10

5 / 5 points


__________ maintain contact within the community and publicize openings.

Question options:


Job analysts


EEO representatives




Compensation managers


Question 11

5 / 5 points


In today’s business environment, __________ are often the firm’s main source of competitive advantage.

Question options:




highly trained and committed   employees


superior organizations


superior ad campaigns


Question 12

5 / 5 points


Which of the following demographic issues represents a challenge for human resource managers?

Question options:


an increasingly diverse workforce


an aging workforce


an increasing use of contingent   workers


both A and B


Question 13

5 / 5 points


Which organization provides professional certification for human resource managers?

Question options:


Academy of Management


Society for Human Resource   Management


Academy of HR Partners


Association of Business   Administration


Question 14

5 / 5 points


Which of the following is an example of HR management’s changing role?

Question options:


HR managers must measurably   improve organizational performance.


HR managers must represent the   organization even when they are off the clock.


HR managers must be individually   centered so as to ensure that there will be no favoritism.


None of the above.


Question 15

5 / 5 points


All of the following are new HRM skills except __________.

Question options:


improving off-shoring skills


supplying transactional services   while serving more strategic, internal consulting activities


improving internal consulting   skills


all of the above


Question 16

5 / 5 points


Over the next few years, employers may face a severe labor shortage because __________.

Question options:


there are fewer people entering   the job market than there are retiring baby boomers


one-third of single mothers are   not in the labor force


people are living longer


all of the above


Question 17

5 / 5 points


Which of the following job titles indicates a position in human resources?

Question options:




training specialist


EEO coordinator


all of the above


Question 18

5 / 5 points


The __________ HR group may provide specialized support for organizational change.

Question options:








centers of expertise


Question 19

5 / 5 points


Which strategic management tool provides a departmental performance overview indicating how the department helps achieve the firm’s strategic plan?

Question options:


an HR score card


a strategy map


a department performance report


a digital dashboard


Question 20

5 / 5 points


The ________ HR group works with the top management team to develop long range plans for the company.

Question options:






centers of expertise



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