Strategic Systems Thinking Strategy Proposal

The objective of the SWOT analysis is to evaluate the internal and external environment of Hurley Medical Center to determine its competitive position (Terzi et al., 2010).

SWOT Analysis

  Helpful Harmful




A strong ethos of teamwork, honesty, and commitment.

Skilled clinical staff

Strong brand presence


High employee turnover

Low nurse to patient ratio

Lack of an inclusive work environment





Incorporation of technology in service provision

Using patient feedback to improve services

Involving communities in practice delivery.


Dissatisfied patients

Stiff competition

Poor patient experiences related to hospital expansion



There is a strong ethos of teamwork, honesty, and commitment in the hospital which drives staff towards achieving positive patient outcomes and satisfaction (DEMRKOL et al., 2020). Hurly Medical Center is among the best hospitals in the region and thus attracts the best talent. The clinical staff in the hospital are highly skilled and perform their jobs with utmost dedication resulting in excellent service delivery. Founded in 1908, Hurley Medical Center has served millions of patients in its lifetime and continues to be the hospital of choice for tens of thousands of people each year (Hurley Medical Center, n.d.). These defining strengths have been critical to the hospital’s success and providing quality service to all patients.


The Hurley Medical Center has a significantly high employee turnover rate for its size, leading to inconsistent service due to continuous staff change. The hospital is understaffed, which translates to longer waiting times for patients and overworking of staff, affecting their work efficiency and, by extension, patient outcomes (Hardmon, 2018). A significant portion of nurses in the hospital points out that there is a poor nurse-doctor relationship. Their views are not considered by management, which contributes to a hostile working environment. To have sustained success in the hospital, management must seek and implement strategies to eliminate these weaknesses.


There are several opportunities that the Hurley Medical Center can tap into to improve service delivery and further cement its position as a leading healthcare institution in the region. First is the incorporation of technology in service provision to complement staff for increased efficiency and better patient outcomes (DEMRKOL et al., 2020). The hospital can also use patient feedback to collect information on improving its services and customer satisfaction (DEMRKOL et al., 2020). Another opportunity is involving communities in the practice delivery. This includes trials of new technologies or service delivery techniques that can be tested on the community first before being implemented.


Dissatisfied patients caused by more prolonged waiting times are a significant threat to the growth and success of the hospital since it could generate negative press. There is also stiff competition from neighboring hospitals such as Mayo Clinic and OhioHealth that have invested heavily in service delivery to enhance customer satisfaction and become competitive (Hurley Medical Center, n.d.). The hospital faces the threat of poor patient experiences if it attempts to expand its operations due to a shortage of already spread thin staff. Management must consider these threats and develop strategies to neutralize them.


















DEMRKOL, M. E., YORGUN, S., ESEN, H., AFAK, F. ., ZTRK, B., BAYSAL, Z., & ORMAN, H. (2020). An Evaluation of Hospital Practices using Swot Analysis during Covid-19. Journal of Academic Research in Nursing, 6(2), 341-351.

Hardmon, Cheri. (2018, July 17). Pharmacists and nurses protest working conditions outside Hurley Medical Center. abc12 News.

Hurley Medical Center. (n.d.) hurleymc.

Terzi, Z., Vukainovi, Z., Bjegovi-Mikanovi, V., Jovanovi, V., & Janii, R. (2010). SWOT analysis: The analytical method in the process of planning and its application in the development of orthopaedic hospital department. Srpski arhiv za celokupno lekarstvo, 138(7-8), 473-479.

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